Our e-Learning is ideal for firms that find it a challenge to deliver real time training, or where a self-paced learning programme would benefit more staff.
Any firm dealing with consumers either as a Credit Broker, Lender, Debt Counsellor, Debt Adjuster, Debt Collector, Debt Administrator or Credit Information Service will be authorised and regulated by the FCA & ICO. Authorised firms must comply with the Rules and Guidance issued by the FCA and implement required policies and procedures into their daily operations. By doing this, firms will be able to demonstrate to the regulator that they are managing themselves in an appropriate way and prove that they treat their customers fairly in all areas of their business.
It will provide you with a clear understanding of how the Financial Conduct Authority expects your firm to behave and conduct itself when dealing with your customers.
Consumer Credit Compliance e-Learning Course
Course Title – “Understand why and how the FCA regulate consumer credit firms”
The course is split into 8 modules.
The subject titles are as follows.
An introduction to the FCA and its expectations of authorised firms.
How the FCA monitors firms, and the consequences of getting it wrong.
Treating customers fairly and the care of vulnerable customers.
The role and the responsibilities of the Approved Person.
Pre and Post Contract Responsibilities and “adequate explanations”.
Financial Crime, Bribery, Corruption and Anti-Money Laundering
GDPR – General Data Protection Regulation
It will provide you with a clear understanding of how the Information Commissioner’s Office (ICO) expects your firm to behave and conduct itself when dealing with your customers’ personal information.
GDPR e-Learning Course
Course Title – An introduction to the ICO and its expectations of firms under GDPR
The course is split into 8 modules.
The subject titles are as follows:
An introduction to the ICO and its expectations of firms under GDPR.
Key definitions under GDPR.
GDPR principles and lawful bases for processing.
Lawful bases under GDPR.
Special categories of personal information under GDPR.
General Data Protection Regulation breaches
Each course is CPD approved for 5 hours and the CPD will issue certificates on successful completion of the module tests.
Our e-Learning programme’s will be a great introduction to training and invaluable as a pre- Senior Managers & Certification Regime course (further SM&CR courses will follow), applicable to all Consumer Credit & Insurance Mediation firms. Our interactive multimedia, e-Learning system encompasses a blend of text, graphics, video & audio, to create a high-impact learning experience. Completion of our modules will go a long way to demonstrate to the FCA & ICO that your firm meets their Threshold Conditions.
I was asked a few weeks ago to have a look at CCC’s e-learning modules on compliance. I willingly accepted their invitation but at the same time I was not particularly looking forward to the experience!!
My past experiences with the SAF test &other testing, had left me with a deep feeling of severe depression when it comes to any form of learning with compliance.
Usually the learning is put together by IT geeks who set themselves up as FCA specialists, waste our time & charge a fortune for the experience. That was my pre-conception & it probably is yours.
I set off on module 1 & planned to go through a different module each day for a week or so, to ease the pain.
To cut a long story short, I completed all 8 modules in 1 go over a three hour period. The method of delivery was both entertaining & interesting. I found myself totally engaged throughout the entire programme. It is produced in a very easy to understand format but without being patronising nor does it turn FCA principals into unworkable rules, just to prove a point.
CCC should be congratulated on producing a compliance e-learning programme that is accurate, informative, easy to understand & relevant to us.
Every one who takes this course will be in a better position to fully understand compliance & how it affects you after you have been through the CCC e-learning programme.
You can then use this knowledge to be even more effective in your everyday roles
I was very impressed with the Consumer Credit Compliance e-Learning Course. It was user friendly to navigate and raised my awareness and knowledge of being an FCA Authorised Person. It was certainly value for money and I would highly recommend it.
I enjoyed the course, I found it engaging and have learnt more, some was a good reminder
Jourdain has been exceptional in providing an efficient and thorough support service throughout our GDPR journey to date. He offers clear advice and has been only too happy to answer queries on any scale. We have been very appreciative of his prompt response on each occasion and find him a very beneficial addition to the team at CCC. We look forward to working Jourdain in the future.