e-Learning

Our e-Learning is ideal for firms that find it a challenge to deliver real time training, or where a self-paced learning programme would benefit more staff.

Click – Connect – Comply

 

A cost effective alternative to developing your team.

An interactive multi-media e-Learning system, allows your staff to complete an online training course, complete with certified modules and a certificate on passing.

 

Course 1.

 

Consumer Credit Compliance e-Learning Course

Course Title – “Understand why and how the FCA regulate consumer credit firms”

The course is split into 8 modules.

The subject titles are as follows.

An introduction to the FCA and its expectations of authorised firms.

How the FCA monitors firms, and the consequences of getting it wrong.

Treating customers fairly and the care of vulnerable customers.

The role and the responsibilities of the Approved Person.

Pre and Post Contract Responsibilities and “adequate explanations”.

Financial Crime, Bribery, Corruption and Anti-Money Laundering

Whistleblowing

GDPR – General Data Protection Regulation

 

Course 2.

 

GDPR e-Learning Course

Course Title – An introduction to the ICO and its expectations of firms under GDPR 

The course is split into 8 modules.

The subject titles are as follows:

An introduction to the ICO and its expectations of firms under GDPR.

Key definitions under GDPR.

GDPR principles and lawful bases for processing.

Lawful bases under GDPR.

Special categories of personal information under GDPR.

Data Security.

Individuals rights.

General Data Protection Regulation breaches

 

 

See Our Sample Video Below

Benefits of e-Learning

 

The course is CPD approved for 5 hours and the CPD will issue certificates on successful completion of the module tests

  • Quick, easy and economical way to grow staff knowledge
  • Convenience of studying at any time using PC, laptop, mobile, smartphone or tablet
  • Staff can work in private and don’t have to take time off work
  • Facility to track and report on individual performance
  • Study when you want, where you want, for as long as you want
  • Comprehensive reporting suite for evidencing user results

Our e-Learning programme will help you get to grips with the forthcoming Senior Managers and Certification Regime, applicable to all Consumer Credit firms. Our interactive multimedia, e-Learning system encompasses a blend of text, graphics, video, audio, to create a high-impact learning experience. Completion of our modules will go a long way to demonstrate to the FCA that your firm meets its Threshold Conditions.

Online compliance training for consumer credit firms

 

Any firm dealing with consumers either as a Credit Broker, Lender, Debt Counsellor, Debt Adjuster, Debt Collector, Debt Administrator or Credit Information Service will be authorised and regulated by the FCA. Authorised firms must comply with the Rules and Guidance issued by the FCA and implement required policies and procedures into their daily operations. By doing this, firms will be able to demonstrate to the regulator that they are managing themselves in an appropriate way and prove that they treat their customers fairly in all areas of their business.

 

Here is what some of our customers had to say

  • I was very impressed with the Consumer Credit Compliance e-Learning Course. It was user friendly to navigate and raised my awareness and knowledge of being an FCA Authorised Person. It was certainly value for money and I would highly recommend it.

    Daniel Thomas
    Clocktower Support Limited
  • I engaged Consumer Credit Compliance following the introduction of the new credit regulations. Right from the initial contact I have been impressed by the process, handling of the regulatory matters and the ongoing support. I am confident in the advice provided by my Client Account Manager, Shaun Gill, and am confident that CCC will handle the administration requirements to comply with the regulations. All in all, a first-class service, which I have no hesitation in recommending.

    Roger Lloyd
    Birmingham City Football Club plc
  • “After struggling to work our way through the new, complicated FCA regulations, we decided to seek professional support in this area, both on behalf of ourselves and also our customers. After a quick web search, we found Consumer Credit Compliance Ltd and they provided an immediate response to our request for help -much to our relief! CCC have proved themselves to be very efficient and professional at all times, which has been invaluable to us. We would definitely recommend their services to help anyone looking to demystify the regulatory process”

    Anna Lafford
    Michelin
  • Consumer Credit Compliance were efficient and professional to deal with. The application process went through with no problems and I was authorised much quicker than first anticipated.

    Peter Quinn
    Emerald Vehicle Sales

Contact

Windsor House, Cornwall Road, Harrogate, HG1 2PW

01423 522 599

info@consumercreditcompliance.co.uk