Our e-Learning is ideal for firms that find it a challenge to deliver real time training, or where a self-paced learning programme would benefit more staff.


Click – Connect – Comply

Online Compliance & GDPR Training for Consumer Credit firms


Any firm dealing with consumers either as a Credit Broker, Lender, Debt Counsellor, Debt Adjuster, Debt Collector, Debt Administrator or Credit Information Service will be authorised and regulated by the FCA & ICO. Authorised firms must comply with the Rules and Guidance issued by the FCA and implement required policies and procedures into their daily operations. By doing this, firms will be able to demonstrate to the regulator that they are managing themselves in an appropriate way and prove that they treat their customers fairly in all areas of their business.


Consumer Credit- The overall aim of the course.

It will provide you with a clear understanding of how the Financial Conduct Authority expects your form to behave and conduct itself when dealing with your customers.


Course 1.


Consumer Credit Compliance e-Learning Course

Course Title – “Understand why and how the FCA regulate consumer credit firms”

The course is split into 8 modules.

The subject titles are as follows.

An introduction to the FCA and its expectations of authorised firms.

How the FCA monitors firms, and the consequences of getting it wrong.

Treating customers fairly and the care of vulnerable customers.

The role and the responsibilities of the Approved Person.

Pre and Post Contract Responsibilities and “adequate explanations”.

Financial Crime, Bribery, Corruption and Anti-Money Laundering


GDPR – General Data Protection Regulation


GDPR -The overall aim of the course:

It will provide you with a clear understanding of how the Information Commissioner’s Office (ICO) expects your firm to behave and conduct itself when dealing with your customers’ personal information.


Course 2.


GDPR e-Learning Course

Course Title – An introduction to the ICO and its expectations of firms under GDPR 

The course is split into 8 modules.

The subject titles are as follows:

An introduction to the ICO and its expectations of firms under GDPR.

Key definitions under GDPR.

GDPR principles and lawful bases for processing.

Lawful bases under GDPR.

Special categories of personal information under GDPR.

Data Security.

Individuals rights.

General Data Protection Regulation breaches



Benefits of e-Learning


Each course is CPD approved for 5 hours and the CPD will issue certificates on successful completion of the module tests.

  • Quick, easy and economical way to grow staff knowledge
  • Convenience of studying at any time using PC, laptop, mobile, smartphone or tablet
  • Staff can work in private and don’t have to take time off work
  • Facility to track and report on individual performance
  • Study when you want, where you want, for as long as you want
  • Comprehensive reporting suite for evidencing user results

Our e-Learning programme’s will be a great introduction to training and invaluable as a pre- Senior Managers & Certification Regime course (further SM&CR courses will follow), applicable to all Consumer Credit & Insurance Mediation firms. Our interactive multimedia, e-Learning system encompasses a blend of text, graphics, video & audio, to create a high-impact learning experience. Completion of our modules will go a long way to demonstrate to the FCA & ICO that your firm meets their Threshold Conditions.

Here is what some of our customers had to say

  • I was very impressed with the Consumer Credit Compliance e-Learning Course. It was user friendly to navigate and raised my awareness and knowledge of being an FCA Authorised Person. It was certainly value for money and I would highly recommend it.

    Daniel Thomas
    Clocktower Support Limited
  • Jourdain has been exceptional in providing an efficient and thorough support service throughout our GDPR journey to date. He offers clear advice and has been only too happy to answer queries on any scale. We have been very appreciative of his prompt response on each occasion and find him a very beneficial addition to the team at CCC. We look forward to working Jourdain in the future.

    Becky Ashley-Still
    Ethos Asset Finance Limited
  • I engaged Consumer Credit Compliance following the introduction of the new credit regulations. Right from the initial contact I have been impressed by the process, handling of the regulatory matters and the ongoing support. I am confident in the advice provided by my Client Account Manager, Shaun Gill, and am confident that CCC will handle the administration requirements to comply with the regulations. All in all, a first-class service, which I have no hesitation in recommending.

    Roger Lloyd
    Birmingham City Football Club plc
  • “After struggling to work our way through the new, complicated FCA regulations, we decided to seek professional support in this area, both on behalf of ourselves and also our customers. After a quick web search, we found Consumer Credit Compliance Ltd and they provided an immediate response to our request for help -much to our relief! CCC have proved themselves to be very efficient and professional at all times, which has been invaluable to us. We would definitely recommend their services to help anyone looking to demystify the regulatory process”

    Anna Lafford
  • Consumer Credit Compliance were efficient and professional to deal with. The application process went through with no problems and I was authorised much quicker than first anticipated.

    Peter Quinn
    Emerald Vehicle Sales


Windsor House, Cornwall Road, Harrogate, HG1 2PW

01423 522 599