Consumer Credit Compliance – Terms of Business

These are the standard terms of business between your firm, hereinafter referred to as the “Client”, and Consumer Credit Compliance Limited, company number 08819918 hereinafter referred to as “CCC”.

Documented immediately below are our standard terms of business. You only need to read and agree to those relevant to the product(s) or service(s) you are purchasing from CCC.

In providing you with our service, we warrant to you that the service will be provided with reasonable care and skill and we will assist and support you where necessary.  All submissions to the Financial Conduct Authority (FCA) are subject to acceptance by the FCA and therefore in providing these services, we cannot guarantee that you will obtain and retain authorisation, as the final decision rests with the regulator.

Your Privacy

Other than as necessary to complete work with the FCA, we will not disclose your data to any other third party for marketing purposes.  Furthermore we protect the sensitivity of the data provided and will only retain this for the period of time required to support you with your FCA compliance.

Payment Options

CCC accepts Bank Transfer, Debit Card (over the phone using WorldPay), Cheques and Credit Card (over the phone using WorldPay). There is a surcharge of up to 2.45% for all Credit Card transactions, this is to cover processing costs and no profit is made from this surcharge. The surcharge will be added to the final invoice with the balance of CCC’s service charge.  All invoices have VAT added.

Bespoke On-site Visit – Compliance Review

  • CCC will actively engage with the client to develop a bespoke package to a mutually agreed specification to satisfy the identified area for compliance development;
  • A detailed outline of requirements will be agreed direct with the client through phone calls and emails and communicated in a summary email from CCC, prior to payment, to confirm our understanding of the client’s needs;
  • Dependant on requirements, 1 or 2 Compliance Consultants will be provided for sole use of the client and this will be priced accordingly;
  • Timely advance payment is required to enable booking of travel logistics. Any costs incurred as a result of the client changing the date of visit will be met by the client; 

Ongoing Client Support 

  • The contract requires a minimum term of 12 months. The contract commences from the date the direct debit is signed or first payment received via BACS or in the case of full payment up front the monies clearing in our account;
  • The first payment via direct debit will come out shortly after the client has authorised the direct debit instructions. This will be followed by a minimum of 11 payments;
  • These payments will continue until such time as the client cancels his direct debit;
  • If less than 12 payments have been made, the client will be charged a cancellation fee which equates to the number of months outstanding.

Compliance Training Events – Open Courses

  • Payment will normally be taken at the time of booking and must be received before attendance at the training. Bookings are only confirmed on receipt of payment, not receipt of booking form;
  • If the client can no longer attend, he must notify CCC immediately. Cancellations made within 14 days of the course are none refundable;
  • If the client cancels within 14-30 days prior to the course the client will be eligible for a 50% refund;
  • If the client notifies CCCs within 30 days or over, the client will be eligible for a 75% refund;
  • Should the client not be able to attend, the client may nominate a representative to attend on the client’s behalf. The client must advise CCC immediately if they wish to transfer their place.

In-house Compliance Training

  • CCC is happy to deliver our standard Compliance Training Workshops exclusively for the client either in-house, or at an agreed off-site venue of choice, as preferred by the client;
  • Any room hire and associated hospitality costs would be met by the client;
  • Timely advance payment is required to enable booking of travel logistics. Any costs incurred as a result of the client changing the date of visit will be met by the client;
  • In order to facilitate effective training delivery, 6 – 15 delegates are permitted to attend the training.

Bespoke Compliance Training

  • CCC will actively engage with the client to develop a bespoke training package to a mutually agreed specification to satisfy the identified area for compliance development;
  • A detailed outline of requirements will be agreed direct with the client through phone calls and emails and communicated in a summary email from CCC, prior to payment, to confirm our understanding of the client’s needs;
  • Timely advance payment is required to enable booking of travel logistics. Any costs incurred as a result of the client changing the date of visit will be met by the client;
  • In order to facilitate effective training delivery, 6 – 15 delegates are permitted to attend the training.

Ad-hoc Consultancy, including Financial Promotions and Website Regulatory Reviews & Reports

  • CCC will always act in the best interest of the client by advising on what we feel is the best course of action for the client to remain within the FCA’s threshold conditions;
  • When advice has been supplied it is then the client’s responsibility to ensure any proposed remedial action is implemented;
  • CCC will provide a detailed report of our findings and proposed remedial action;
  • Positive client engagement is required throughout to ensure CCC can best assist the client

FCA Application

  • CCC asks that all information be provided in a timely manner as and when requested. Failure to provide the information requested will delay the period of time allowed to administer the application, prior to submission;
  • Active and positive client engagement is required throughout the process to enable CCC to facilitate completion of the client’s application in an effective and timely manner;
  • We cannot guarantee that the client will be granted authorisation by the FCA, as this is out of CCC’s control. The ultimate decision rests with the FCA;
  • Final settlement of CCC’s fee, as well as the FCA fee (which is processed on your behalf) is required prior to the final submission of the application to the FCA.

The Client’s FCA Submission Fee

In addition to any fee payable to CCC for our services, the client will be asked to make an FCA Submission Fee as detailed in the tables below. A variation of permission is normally charged at 50% of the below fee, however confirmation of the fee will be made prior to submission.

Consumer Credit

Limited Permission

Up to £50K : £100
derived from regulated activities (commission earned)
Over £50K : £500
derived from regulated activities (commission earned)

Full Permission

Category Up £50K Over £50k to £100k Over £100k to £250k Over £250k to £1m Over £1m
Straightforward £600 £750 £1,000 £1,500 £5,000
Moderately £800 £1,000 £1,500 £5,000 £10,000
Complex £1,000 £1,250 £2,000 £7,000 £15,000


Non Consumer Credit

Straightforward – £1,500
Moderately Complex – £5,000
Complex – £25,000

Compliance Documentation

  • Standard policies and procedures, compliance monitoring programmes and templated Regulatory Business Plans will be supplied within 5 working days of payment having being received;
  • Assuming effective client engagement throughout, CCC will supply completed client specific Regulatory Business Plans within 10 working days of payment having being received;
  • All Compliance Documentation supplied is intended for the sole use of the client and is not to be shared with any other third party

Acknowledgement and Acceptance

On agreeing to our Terms of Business, immediate payment is expected.  We cannot commence working until the client’s payment is received. Should this not happen within 7 days of signing, the client’s place will not be secured in CCC’s work allocation diary.

Share This