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    Consumer Duty

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    FCA undertake multi-firm review into how firms are monitoring outcomes under the Consumer Duty

    Under the Consumer Duty, firms are required to regularly assess, test, understand, and provide evidence …

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    Closed Book Products fall under the Consumer Duty by the end of July

    From 31st of July, closed-book products and services will be subject to the Consumer Duty.  …

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    Financial Ombudsman Service: Complaints Data – 2023/H2

    Please find the full publication from FOS here. The Financial Ombudsman Service (FOS) publish data …

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    Consumer Duty: Outcomes Monitoring and Testing

    For regulated firms, much of the past two years has been spent preparing for the …

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    Consumer Duty: One month on

    We are now one month on from the Consumer Duty implementation date and we have …

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    Consumer Duty and Distribution chains

    The latest Consumer Duty deadline has now passed which means that firms who manufacture financial …

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    A credit market that delivers for consumers

    Please see the full FCA release here. Speech by Roma Pearson, Director of Consumer Finance, delivered …

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    Consumer Duty: Motor Finance Providers

    In one of the latest ‘Dear CEO’ letter, the Financial Conduct Authority (“FCA”) wrote to …

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    Consumer Duty: What are the Four Outcomes?

    Top of every FCA regulated firm’s agenda at the moment is the Consumer Duty. Preparations …

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