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8 June 2021

Ensuring consumers have an appropriate degree of protection is central to what we do. This includes protecting vulnerable consumers.

Join our webinar to learn about our Vulnerability Guidance and the role you and your firm play in ensuring customers are treated fairly.

During the session, we will focus on the following areas:

• the importance of recognising and responding to vulnerability and the consumers who could be most susceptible to harm

• the role regulated firms play in protecting vulnerable consumers

• our expectations when dealing with consumers in vulnerable situations

This webinar will be of interest to all regulated firms, but particularly advisory firms, regardless of the sector they operate in.

There will be an opportunity for us to answer your questions. You can pre-submit your question when you register or ask it via the question function during the live event.

The webinar will be available to view on demand.

Register to view the webinar.

By David Petty

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