Our e-Learning is ideal for firms that find it a challenge to deliver real time training, or where a self-paced learning programme would benefit more staff.

Our e-learning courses are to help your firm to demonstrate to the FCA that you have trained your staff and workforce, on the FCA’s key business principles that are covered by these courses.

These e-Learning courses will help to ensure that your staff and workforce achieve a competent level of understanding in FCA’s key business principles.

Mr David PettyChief Information Officer

Any firm dealing with consumers either as a Credit Broker, Lender, Debt Counsellor, Debt Adjuster, Debt Collector, Debt Administrator or Credit Information Service will be authorised and regulated by the FCA & ICO. Authorised firms must comply with the Rules and Guidance issued by the FCA and implement required policies and procedures into their daily operations. By doing this, firms will be able to demonstrate to the regulator that they are managing themselves in an appropriate way and prove that they treat their customers fairly in all areas of their business.


Consumer Credit- The overall aim of the course.

It will provide you with a clear understanding of how the Financial Conduct Authority expects your firm to behave and conduct itself when dealing with your customers.


Course 1.


Consumer Credit Compliance e-Learning Course

Course Title – “Understand why and how the FCA regulate consumer credit firms”

The course is split into 8 modules.

The subject titles are as follows.

An introduction to the FCA and its expectations of authorised firms.

How the FCA monitors firms, and the consequences of getting it wrong.

Treating customers fairly and the care of vulnerable customers.

The role and the responsibilities of the Approved Person.

Pre and Post Contract Responsibilities and “adequate explanations”.

Financial Crime, Bribery, Corruption and Anti-Money Laundering


GDPR – General Data Protection Regulation



GDPR -The overall aim of the course:

It will provide you with a clear understanding of how the Information Commissioner’s Office (ICO) expects your firm to behave and conduct itself when dealing with your customers’ personal information.


Course 2.


GDPR e-Learning Course

Course Title – An introduction to the ICO and its expectations of firms under GDPR 

The course is split into 8 modules.

The subject titles are as follows:

An introduction to the ICO and its expectations of firms under GDPR.

Key definitions under GDPR.

GDPR principles and lawful bases for processing.

Lawful bases under GDPR.

Special categories of personal information under GDPR.

Data Security.

Individuals rights.

General Data Protection Regulation breaches





Benefits of e-Learning


Each course is CPD approved for 5 hours and the CPD will issue certificates on successful completion of the module tests.

  • Quick, easy and economical way to grow staff knowledge
  • Convenience of studying at any time using PC, laptop, mobile, smartphone or tablet
  • Staff can work in private and don’t have to take time off work
  • Facility to track and report on individual performance
  • Study when you want, where you want, for as long as you want
  • Comprehensive reporting suite for evidencing user results

Our e-Learning programme’s will be a great introduction to training and invaluable as a pre- Senior Managers & Certification Regime course (further SM&CR courses will follow), applicable to all Consumer Credit & Insurance Mediation firms. Our interactive multimedia, e-Learning system encompasses a blend of text, graphics, video & audio, to create a high-impact learning experience. Completion of our modules will go a long way to demonstrate to the FCA & ICO that your firm meets their Threshold Conditions.


Consumer Credit Compliance & GDPR e-Learning Courses,

Here is what some of our customers had to say

  • I was asked a few weeks ago to have a look at CCC’s e-learning modules on compliance. I willingly accepted their invitation but at the same time I was not particularly looking forward to the experience!!
    My past experiences with the SAF test &other testing, had left me with a deep feeling of severe depression when it comes to any form of learning with compliance.
    Usually the learning is put together by IT geeks who set themselves up as FCA specialists, waste our time & charge a fortune for the experience. That was my pre-conception & it probably is yours.
    I set off on module 1 & planned to go through a different module each day for a week or so, to ease the pain.
    To cut a long story short, I completed all 8 modules in 1 go over a three hour period. The method of delivery was both entertaining & interesting. I found myself totally engaged throughout the entire programme. It is produced in a very easy to understand format but without being patronising nor does it turn FCA principals into unworkable rules, just to prove a point.
    CCC should be congratulated on producing a compliance e-learning programme that is accurate, informative, easy to understand & relevant to us.
    Every one who takes this course will be in a better position to fully understand compliance & how it affects you after you have been through the CCC e-learning programme.
    You can then use this knowledge to be even more effective in your everyday roles
    R.M.Pitcher 17/7/18

    Van Monster
  • I was very impressed with the Consumer Credit Compliance e-Learning Course. It was user friendly to navigate and raised my awareness and knowledge of being an FCA Authorised Person. It was certainly value for money and I would highly recommend it.

    Daniel Thomas
    Clocktower Support Limited
  • I enjoyed the course, I found it engaging and have learnt more, some was a good reminder

    Park Leisure
  • Jourdain has been exceptional in providing an efficient and thorough support service throughout our GDPR journey to date. He offers clear advice and has been only too happy to answer queries on any scale. We have been very appreciative of his prompt response on each occasion and find him a very beneficial addition to the team at CCC. We look forward to working Jourdain in the future.

    Becky Ashley-Still
    Ethos Asset Finance Limited


Windsor House, Cornwall Road, Harrogate, HG1 2PW

01423 522 599