We engaged the Consumer Credit Compliance to provide AR services and support us with our FCA compliance obligations but the team also compliments our wider risk and compliance framework well. The monthly meetings that we have with Ian and Helen are clear and structured and enable us to focus on actions to appropriately address key business risk and compliance concerns in a proportionate and commercial manner. The Consumer Credit Compliance team applies robust market and regulatory knowledge in an agile and commercial way. This is more than just a tick box service.

We have been working with Consumer Credit Compliance for a few years as we offer finance for the purchase our products and have chosen the AR route. Working in a regulated space can be daunting when it is new, but the support provided with the e-learning is so helpful – especially as it can be revisited as necessary. Our monthly reviews with Ian are clear and he is really understanding and he supports us well. He is a really decent person to work with in partnership on our compliance. The support and patience provided by the wider team, when we did our first annual review is really appreciated too.

After learning we needed permissions to conduct our regulated business, we chose to become an Appointed Representative as opposed to becoming directly authorised. We chose Consumer Credit Compliance Limited who took the hassle out of submitting our forms to the FCA. We have a good working relationship with CCC who we closely engage with to ensure we remain compliant. Their monitoring of our business against the FCA’s Threshold Conditions gives us the confidence we are doing things right. We have been an AR for a number of years now and this has allowed our business to grow compliantly.

Worcester Bosch has been working with Consumer Credit Compliance for several years now. Our relationship covers direct compliance support as well as support provided to our customer base. Consumer Credit Compliance achieved and surpassed the high standards and rigorous checks that we require for companies that we partner with and provide access to our customers. The personal relationships that we have been built with Consumer Credit Compliance have only added to the exceptional levels of service that we have experienced. The support from the team has allowed us to meet and exceed our business goals. A partnership we are confident will continue long into the future.