Talk to our team of experienced industry professionals for quality and confidential advice

e-Learning login

27 November 2018

The Information Commissioner’s Office (ICO) has fined ride sharing company Uber £385,000 for failing to protect customers’ personal information during a cyber attack. It said:

“A series of avoidable data security flaws allowed the personal details of around 2.7million UK customers to be accessed and downloaded by attackers from a cloud-based storage system operated by Uber’s US parent company. This included full names, email addresses and phone numbers.

The records of almost 82,000 drivers based in the UK – which included details of journeys made and how much they were paid – were also taken during the incident in October and November 2016.

The ICO investigation found ‘credential stuffing’, a process by which compromised username and password pairs are injected into websites until they are matched to an existing account, was used to gain access to Uber’s data storage.

However, the customers and drivers affected were not told about the incident for more than a year. Instead, Uber paid the attackers responsible $100,000 to destroy the data they had downloaded.

The incident, a serious breach of principle seven of the Data Protection Act 1998, had the potential to expose the customers and drivers affected to increased risk of fraud. It came to light when an announcement, made by the company itself, was reported by the media in November 2017.

The data protection authority for the Netherlands, the Autoriteit Persoonsgegevens, has also issued a fine to Uber today under its own pre-GDPR legislation. The Dutch regulator was the lead member of an international task force which included the ICO and which co-operated in investigating the effects of the incident in their respective jurisdictions.”

For the full story, please click here to visit the ICO’s website.

By David Petty

Get in Touch

Speak to us to find out how we can help you: